These contacts can help you make your home safer and reduce the risk of falls. From home safety checks to equipment advice, you’ll find support to help you stay confident and independent at home.

Please find below useful links, relevant resources and contact information. All links open in a new window and may include links to websites, videos, and PDF files for downloading and printing.

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Home adaptations, care services and equipment - NHS
There is a range of free digital support available across Birmingham to help citizens gain the right access to online tools, technology and services.

Use this list to find a digital inclusion centre in your constituency. Each centre provides at least one of the following:

Free digital support services
Free digital skills training
Free mobile data

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General Support

Safe and Well Visits (West Midlands Fire Service)
Safe and Well Checks are carried out by West Midlands Fire Service to help keep people safe in their homes offering personalised advice and support to reduce risks in the home.

The Herbet Protocol (West Midlands Police)
The Herbert Protocol is a UK-wide police initiative designed to quickly locate vulnerable people who go missing. It involves filling out a form with crucial information—such as photos, habits, medication, and, common locations—to be provided to police, saving critical time in locating the individual.

Preventing Falls at Home
Information provided by Birmingham City Council about prevention falls in the home.

Welfare and Benefit Information
Depending on your situation, it is possible that you may entitled to one or more welfare benefits, paid by the government or Birmingham City Council. This webpage hosts information on a range of benfits and support that may be avaliable to you.

Help in Brum
Find information about organisationa that can help during the cost of living crisis, including energy bills, food and transport.

Phone: 0121 303 1116

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Social Services

Occupational Therapy Drop In
Birmingham City Council Occupational Therapy Team offer in person drop in clinics across Birmingham. Each clinic is run in an accessible location in community settings, and if you need a formal referral, this can be done from the clinic. 

Adult Social Care Drop In
Birmingham City Council Adult Social Care Community Social Workers deliver drop-in sessions across the city for general advice and information. These sessions are an opportunity for people with lower level social care needs to have an initial discussion and provide some light touch support, advice and information.
Phone: 0121 303 1234

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Home Adaptations

Birmingham City Council (Equipment House)
This room by room guide talks through a range of equiptment that will help to make you feel safer in your home.

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Pendant Alarms

Careline Team
Careline is a 24 hour, 365 days a year technology enabled care (TEC) service run by Birmingham City Council.

Telecare is a whole range of 'assistive technology' products. It includes alarm systems, sensors and devices that provide support to people living in their own homes through a link to the TEC accredited Careline Telecare service.

The service can transform the lives of people who wish to remain living independently for as long as they can. It brings reassurance to users and their family by ensuring safety and a way to call for help both from in the home and when out and about.
Phone: 0121 303 3826 / 0121 303 4205
Email: careline@birmingham.gov.uk

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More on this website

Visit our Information and Advice section
Visit our Staying Active section
Visit our Home Safety section
Visit our Help and Contacts section 
Start your online Self-Assessment

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